How do I collect information from you?
I obtain information about you when you use the Two Cats Pet Care website (twocatspetcare.com), for example, when you contact me about my services. Also should you book a consultation, I shall request you to fill in a terms & conditions form, which will require you to give more information. Or finally should you wish to book via phone call / text message I will obtain your information that way.
What type of information is collected from you?
The personal information I collect might include any information that you provide by filling in forms on my site. This includes provided information at the time of registering to use my site, posting material, requesting further services or subscribing to any service offered by me on the site. I might also request further information and if you should report a problem with the site. I may keep a record of any correspondence if you should contact me. Also your IP address maybe collected.Information such as:* Name* Address* Contact number* Email address* House alarm code (should you have one and not be in for the service I provide.)
How is your information used?
I may use your information to:* Provide my services* Seek your views or comments on the services I provide* To invoice and send you receipts for your records* Notify you of changes to my services * Send you communications which may be of interest to you. These may include information about any business related events I am involved in. I review my retention periods for personal information on a regular basis
Who has access to your information?
I will not sell or rent your information to any third parties.I will not share your information with third parties for marketing purposes.The only time your information will be shared is with your vet for the well being of your dog or cat, or for lawful purposes.
You have a choice about whether or not you wish to receive information from me. If you do not want to receive direct communications from me then you can select your choices by requesting I not. I will not contact you for marketing purposes by, phone or text message unless you have given your prior consent. I will not contact you for marketing purposes by post. You can change your marketing preferences at any time by contacting me by email at : firstname.lastname@example.org I only keep your data on file for any future bookings, unless you request me to delete it, which you can at any time. In which case I will only keep a record of any relevant bookkeeping records for up to 6 years as required by HMRC, such as your invoices and receipts. I will only share your data with a vet for the wellbeing of your pet or for lawful purposes.
How you can access and update your information
You have the right to ask for a copy of the information I hold about you. Contact me by email at : email@example.com to request.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give me personal information, I take steps to ensure that it’s treated securely these include; up to date anti virus software, also information provided is kept securely either on a password locked computer, that only I have access to.Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while I strive to protect your personal information, I cannot guarantee the security of any information you transmit to me, and you do so at your own risk. All paper information, such as signed T&Cs are stored in a locked fireproof cabinet.
I may analyse your personal information to create a profile of your interests and preferences so that I can contact you with information relevant to you.
Links to other websites
Review of this Policy
I keep this Policy under regular review. This Policy was last updated in April 2021
GDPR Data Protection Officer for Dogs & Cats (Coventry) Ltd, Steve Frost, Company Director
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